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These are Doubridge.com's Standard Return Policies applicable only to products purchased by you directly from the Doubridge.com website.
Your satisfaction is always our top priority. Every single item undergoes strict quality control inspection by our Quality Assurance technicians prior to shipping. This ensures guarantees the highest levels of product quality. If you are not completely satisfied with the items received, we are here to help you.
Please follow the steps outlined below
We will provide a prompt response within 1-2 business days.
Items confirmed to be faulty can be returned or refunded within the warranty period after contacting our customer service team. Our team of professionally trained staff will do their best to assist you to resolve any issues arising from faulty products. Please contact us at our dedicated Customer Service along with supporting proof including photographs and videos as early as possible.
It depends on different product classification
30 days For mobile case: Such as TPU/PC/Leather Case etc
We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by submitting a ticket, or chatting with us online.
Please ensure the parcel contents are carefully inspected, In the event that there is an issue involving missing and/or incorrect items, please follow these steps:
We promise to ship every order placed and paid for. Only Registered Mail or Express Mail shipping can be tracked online. Please ask us for the tracking website URL to track your parcel's progress. No tracking information is available for orders shipped via Surface Mail. If the order is not received within 60 days after shipping, and there is no updated tracking information, you may request a refund for the items (excludes shipping cost) or the package to be resent. Note: we are not liable for missing Surface Mail parcels.
If we have shipped out the correct item and it has no issue, it is generally not permitted to return the item to us in principle. Unauthorized parcel returns are subject to shipping fees which will not be reimbursed. Please always contact our Support Center as soon as possible. Any product(s) that have been been used/worn are automatically disqualified for product returns.
We know that customers might have stock and they place order carelessly
Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
Please always be sure to carefully consult the sizing chart(s) prior to ordering. Generally, a variation of 1cm - 2cm difference (approx.) is allowed due to differences between brands, suppliers and manufacturing processes producing items with minimum size differences. In the event that there is an issue involving incorrectly sized clothing missing and/or items received that vary from the product description, please follow these steps: